My nightmare with Callen Campers

[donnyh]

Hi folks, new guy here, I have a 92 Dodge 4x4 with a Cummins and a 5-speed, I am trying to build it up as an expedition camper.

I ordered a shell from Callen Campers, and it's been a nightmare.

I sent Callen Campers (San Diego) detailed plans for a camper shell, along with a $2400 deposit, from my home in Utah, back in Jan 07.

The check was cashed before Jan 15 2007, followed up by a phone call from the fabricator. He claimed a build time of 8-12 weeks. This is the only phone call I have ever received from Callen.

When I called in April to hopefully schedule the delivery/installation of the shell, I was told there were design questions, and the shell hadn't been started yet.

So I made a special trip to Callen on Easter, April 8 2007, to clear up any questions, which we did, and was told 12 weeks for the build time.

When I called in September to arrange pickup (I'm in SoCal twice a year, Spring and Fall) I was told it wasn't complete, so we agreed to get it done by the Spring.

When I called in the Spring, on April 19 2008, to arrange pickup, I was told my shell was mostly done, but my desired pickup date may be a problem due to the impending birth of Scotts child, and we needed to schedule around that, I had some flexibility in my schedule, so that wasn't a problem.

As my desired pickup date drew near, I called multiple times over the better part of a week to arrange a pickup date, but the phones were off at the Callen shop, and my time in Ca. ran out, so I returned to Utah.

I found myself in SoCal in June 08, so I called on the 12th or 13th to arrange pickup, and I was informed my shell had been sold to someone "in a hurry". I told Scott Callen at that moment that I wanted out, to cancel my order, and refund my money.

After a month of waiting for the refund, I sent them a letter formally asking for a refund, and a return of the parts I also sent them, 2 Blitz Can carrier racks and a piece of pipe. That was 3 weeks ago.

After 18 months Callen has failed to build my shell, and refuses to refund my deposit.

I can't believe Callen has been in business this long treating customers like this, it seems they are blatantly trying to rip me off, and stall me, since the statute of limitations to sue them in small claims runs out in Jan 09.

I don't want to sue these clowns, I just want my frigging money back so I can order a different shell and get on with my life.

Do business with Callen at your own risk, I wouldn't advise it unless you are so close to them you can stop buy and hassle them in person on a weekly basis, but as far as trying to do long distance business with these slackers, don't do it.

I wish I had gone with an A.R.E. DCU 90-degree sidewall/radius front shell (The Mec, paging The Mec, please pick up the white courtesy phone), and I will, once I get my funds back from Callen.

[cruiseroutfit]

Crappy deal but welcome to ExPo!

Hope you are able to resolve your top issues.

[Streakerfreak]

Well, Welcome to Expo! That is one bum deal. Over a year later and they sold YOUR camper to someone else when you already payed a huge deposit on something you had them make for you.

I hating suing and taking people to court, but in this case it might be justified. That is way too much money for them to treat you like this. Maybe threatening court will at least get you your refund

[SunMan]

sorry to hear of this. I have heard about some shady dealings with thos guys on another board, sorry but don't have specifics.

[theMec]

I wish I had gone with an A.R.E. DCU 90-degree sidewall/radius front shell (The Mec, paging The Mec, please pick up the white courtesy phone), and I will, once I get my funds back from Callen.

heya donnyh, that is really bad news! I just modified my sig and took Callen off. I haven't pulled the trigger on A.R.E. yet because I've been thinking that I want a (insert feature here) instead. Currently that feature is a small cabover for lightweight gear like duffel bags/sleeping bags etc. I just found a company similar to Callen that is worthy of investigation. (Hopefully not similar in the customer service area). Here's the link to Bel-Air (http://www.belairtonneaucovers.com/generic.tpl?PageName=40). And here's a picture of the style I'm thinking about. Looks like a Callen doesn't it. Probably not as strong but I'm sure it's much lighter.
http://www.belairshells.com/layoutgraphics//2006%20tacoma%20wood%20n%20alum%20001.gif

I need to talk w/ them about construction, 4WD strength etc. I'll let you know.

[donnyh]

Thanks for the welcome, folks, this situation does suck, instead of this b.s. I should be here asking questions about Engels, Espars, lighting and homemade bumpers, but my expedition camper can't even get off the ground without the shell.

My truck is pretty dialed in for my needs, rebuilt Dana's, rebuilt NP205 and 5-speed, the stock Cummins is plenty of motor, I run Bridgestone Tevos and have a fresh set on there, the lift kit was done right with re-arced springs instead of blocks, it does really nice in the mild off roading I ask it to do (for a long wheelbase 7000 pound truck, that is).

Now if I just had a damn shell on there. I did have a crappy topper on there, but I ripped it off last year to make room for the Callen, so without a topper I've been extremely limited in my camping trips, this is the second summer without a major camping trip for me, that is the truly painful part of all this.



Maybe threatening court will at least get you your refund

I was hoping, but it hasn't worked yet.

Attempting pics of my truck here, this is Upper Firehole, Flaming Gorge, Wyoming:

http://i94.photobucket.com/albums/l105/donnyh/Upper%20Firehole/Picture004Small.jpg
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture029Small.jpg

If you ever make it to Flaming Gorge, try the crawfish:
http://i94.photobucket.com/albums/l105/donnyh/Lowes%20Bay%20Flaming%20Gorge/Lowescray.jpg
http://i94.photobucket.com/albums/l105/donnyh/Upper%20Firehole/Picture041.jpg

High Uintas, Utah:
http://i94.photobucket.com/albums/l105/donnyh/Uintas/SCLarea.jpg
http://i94.photobucket.com/albums/l105/donnyh/Uintas/SCLareaII.jpg
There's a reason they're called the HIGH Uintas:
http://i94.photobucket.com/albums/l105/donnyh/Uintas/uphigh.jpg

[donnyh]

heya donnyh, that is really bad news! I just modified my sig and took Callen off.

There's theMec, hi, howya doin, I've read your posts on your shell needs, we have some similar thoughts, and you're the only reference on the net I have found talking about the 90degree ARE shells, so I have you to thank for that.


I haven't pulled the trigger on A.R.E. yet because I've been thinking that I want a (insert feature here) instead.

It took me months to draw up the final plans for my Callen design, there's always another (inserted feature) to be considered. I finally took the plunge and send a check, and here I am.


Currently that feature is a small cabover for lightweight gear like duffel bags/sleeping bags etc.

Yep, I hate to give up that space with the ARE design, but so be it. I was going to put my electronics up there in the Callen design, inverter, stereo, maybe a flipout LCD tv/computer moniter, oh well.


I just found a company similar to Callen that is worthy of investigation. (Hopefully not similar in the customer service area). Here's the link to Bel-Air (http://www.belairtonneaucovers.com/generic.tpl?PageName=40). And here's a picture of the style I'm thinking about. Looks like a Callen doesn't it. Probably not as strong but I'm sure it's much lighter.

Hey! Thanks for that! It does look just like a Callen. I'm sure it is weaker, being wood instead of steel, but it occurs to me maybe that's an okay thing, I wanted the strength of steel for a roof rack, but a homemade roofrack supported directy by the bed would allow for a weaker shell design.

At that price, it's almost disposable if it doesn't work out. Hmm. Very interesting, and BelAir is in my hometown, Garden Grove, I lived there for 20+ years, and have lots of friends and resources in that area.

[theMec]

Holy sh!t !! You have a 1st gen Cummins? I'm very jealous!



Hey! Thanks for that! It does look just like a Callen. I'm sure it is weaker, being wood instead of steel, but it occurs to me maybe that's an okay thing, I wanted the strength of steel for a roof rack, but a homemade roofrack supported directy by the bed would allow for a weaker shell design.

At that price, it's almost disposable if it doesn't work out. Hmm. Very interesting, and BelAir is in my hometown, Garden Grove, I lived there for 20+ years, and have lots of friends and resources in that area.

We're thinking the same on the price point.
Also the site says "Custom made wood-n-aluminum shells". I don't know if that's wood frame / wood interior / aluminum skin OR aluminum frame / wood interior/ aluminum skin. I'm hoping the later. I'll send them an email now.

[donnyh]

Holy sh!t !! You have a 1st gen Cummins? I'm very jealous!

I love this old truck, I haven't had it for long, and I went through hell (Iowa in August) to get it.


Also the site says "Custom made wood-n-aluminum shells". I don't know if that's wood frame / wood interior / aluminum skin OR aluminum frame / wood interior/ aluminum skin. I'm hoping the latter.

My guess would be wood frame, aluminum skin. It's just too cheap to be an aluminum frame.

Hmm, maybe that would work for me, before I had this mindset of "no wood frames, it will flex too much, I need that beefy steel frame for that roof rack, I need that steel ladder to carry two 5-gallons cans of fun" but now I'm thinking of getting a rack like in the pic (link) below.

Hmm, so maybe I let the bed carry the weight of the rack, put the 10 gallons of fun on the bumper, and get a lighter duty wood framed shell, let it flex as it may, stay on top of the caulking, and at $1500, replace every 5-6 years or so, if I somehow manage to kill it by off roading through flex or something with my non-crawlin' straight-axle king of the fire roads pickup.

Okay, I'm ready to order a BelAir site unseen, but that didn't work out for me so good last time.

I wonder if BelAir makes the rack, and how tall can they go? I'd like 48" sidewalls with the rack clearing that.

http://www.belairshells.com/layoutgraphics//sduty%20rack.jpg

[18seeds]

http://www.belairshells.com/layoutgraphics//sduty%20rack.jpg

[lowenbrau]

I have to admire your truck. Mine is identical, (year, colour and all) but missing the topper and clearance lights. It'll turn 400,000km in the next week or so. Its no Toyota but it sure is reliable.

[kcowyo]

http://www.belairshells.com/layoutgraphics//sduty%20rack.jpg


Hey, you're taller than I thought.

;)
.

I'm liking some of those Bel Air rear door options.

[18seeds]

haha.. not me just getting the the pic to load

[18seeds]

themec... here ya go http://denver.craigslist.org/pts/783457328.html

[donnyh]

UPDATE UPDATE UPDATE

I have been contacted by Callen Campers, they want to make things right, please stand by.

[18seeds]

awesome. Tamien contacted me (last night) after a nice email i sent. I forwarded them links to here and RV.net

[18seeds]

ohh wait she wrote back to me

here they are:
________________________________________________

Thanks for bring that to our attention. I'm going to get in touch with him and clear this up. We are not thieves by any means & we'll give him a refund or finish his camper...
-----Original Message-----
From:
Sent: Wednesday, August 06, 2008 8:03 PM
To: Tamia Callen
Subject: RE: You guys are a rip off


No but you better address situations that are arising on the internethttp://www.rv.net/forum/index.cfm/fuseaction/thread/tid/21745159.cfmhttp://expeditionportal.com/forum/showthread.php?t=17491 This doesn't make you guys look good

--- On Wed, 8/6/08, Tamia Callen <Tami443@cox.net> wrote:

From: Tamia Callen <Tami443@cox.net>
Subject: RE: You guys are a rip off
To:
Date: Wednesday, August 6, 2008, 8:59 PM

I've been in the office for the past week helping out...I"ve called back everyone I was supposed to...Sorry if we've missed returning your call. Does that make us a rip off?
-----Original Message-----
From: Sent: Wednesday, August 06, 2008 3:34 PM
To: tami443@cox.net
Subject: You guys are a rip off



Take care of your customers. At least return their calls. It's a small industry and i hate it when i hear of bad business.

___________________________________

i guess i could have used nicer words but i was a little emotional at the time..haha

:PROFSheriffHL:

Glad they are taking care of it.

[jeffryscott]

Welcome to expo, too bad you have had to deal with this.

Glad they are finally offering to make it "right" - but with them selling your shell out from under you after waiting so long, they could never make it right if I was the customer. That behavior is shameful and unforgivable.

Good luck getting it settled and moving on.

[Curmudgeon]

Glad they are taking care of it.

That remains to be seen. Saying it and actually doing it are two very different things. Up to this point they seem to have said a lot of things they never followed through with.

[donnyh]

After talking with Tammy Callen last night, I am completely satisfied they are no longer jerking me around, and are going to make things right.

They fully acknowledged their errors, explained the changes they've made to prevent such errors moving forward, they even issued a public apology at RVNet.

It's a shame things have dragged out this long, but in the end, it's going to work out without any courts, cops, or furthur ugliness, and that's a good thing.

Hey folks, thanks for all the support and kind words.

[theMec]

So what's your next step? What are you going to do for a camper shell?

I've been trading mails w/ Bel-Air (see above posts). I sent 3 questions, they answer 1 question. I sent 2 questions, they answer 1 question. I'm not getting a good feeling about them either.

If I could only find someone local to build a vertical side somewhat custom camper shell. Maybe I'll just build my own out of wood and rv windows - even though I'm hardly a great carpenter.

[Streakerfreak]

After talking with Tammy Callen last night, I am completely satisfied they are no longer jerking me around, and are going to make things right.

They fully acknowledged their errors, explained the changes they've made to prevent such errors moving forward, they even issued a public apology at RVNet.

It's a shame things have dragged out this long, but in the end, it's going to work out without any courts, cops, or furthur ugliness, and that's a good thing.

Hey folks, thanks for all the support and kind words.

That is fantastic!

[ntsqd]

So what's your next step? What are you going to do for a camper shell?

I've been trading mails w/ Bel-Air (see above posts). I sent 3 questions, they answer 1 question. I sent 2 questions, they answer 1 question. I'm not getting a good feeling about them either.

If I could only find someone local to build a vertical side somewhat custom camper shell. Maybe I'll just build my own out of wood and rv windows - even though I'm hardly a great carpenter.
Seems to me that all of the build techniques used in building teardrop trailers could be applied to building a camper. There is a fellow on this board who did build his own camper and I would recommend searching for Rob Gray's "Wothehellizat" (sp?). Rob's well documented build has a lot of valuable bits of info burried in it. Personally I would only use thin walled square steel tube for the frame.

[donnyh]

So what's your next step? What are you going to do for a camper shell?

I'm really interested in BelAir.

I will call them tomorrow, if they can go 48" tall and make it work with one of those bed supported roof racks, I'm all over it.

I need to get out camping, a lack of shell has been cramping my style so I really want to get something together ASAP, maybe in time for a good fall trip, say a couple of weeks around Moab in October.

If I don't like what I hear from BelAir, I'll order up one of those AREs, there is an ARE dealer here in my town.

[whatcharterboat]

Donnyh. As much as I love our outback, the pics you put up from Flaming Hole were postcard perfect. Going there was just added to my bucket list. So just a quick thanks for posting them. Goodluck with your camper back.

[donnyh]

Donnyh. As much as I love our outback, the pics you put up from Flaming Hole were postcard perfect. Going there was just added to my bucket list. So just a quick thanks for posting them. Goodluck with your camper back.

Thank YOU, I glad you liked them, here's some more, just for fun-

A couple of sunset shots at Upper Firehole-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture028Small.jpg
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture026Small.jpg

This beach is so lonesome, I saw one other person in 3 days here, he was on land, my kayak was the only human activity I saw on the water-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture023Small.jpg
It's about 40 miles miles back to paved road from here, and this is considered the "ugly" end of this lake, up this far into Wyoming it's more like a river, some 50 miles south of here into Utah the red rock walls rise, dotted with ponderosa pines, and tower over the lake, while the water gets deeper and deeper, around 400' deep at the southern end-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture007Small.jpg
I did see dozens of antelope at this spot, along with otter, herons, pelicans, hawks, and this lake is loaded with fish, of which I caught very few, with this-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture025Small.jpg

After a few days at Upper, I wandered the dirt roads down to Middle Firehole area-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture046Small.jpg
So. Many. Camp. Spots. So. Little. Time.-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture044Small.jpg
Somewhere out there is a spot called Lowes Bay-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture054Small.jpg
Somewhere. Out there.-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/Picture062Small.jpg
Oh, here it is-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/LowesBayIISmall.jpg

continued

[donnyh]

part 2

Crawfish are still plentiful here at Lowes, I caught these off the beach, soaked overnight, canned cat food for bait-
http://i94.photobucket.com/albums/l105/donnyh/Lowes%20Bay%20Flaming%20Gorge/Lowescray.jpg

Please come and see Flaming Gorge, it's a big area, with a lot to offer.

The Uintas are very close to the Gorge, see em while your here, this is in August, it's over 100 degrees down the hill, but not up here-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/UintasinAugustSmall.jpg

One of those peaks may or may not be Kings Peak, the highest in Utah at 13,500'-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/SCLareaSmall.jpg

Closing with Sheep Creek Lake, North Slope Uintas-
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/SheepCreekLakeSmall.jpg
http://i94.photobucket.com/albums/l105/donnyh/duplicates%20in%20small%20size%20for%20hotlinking/SheepCreekLakeIISmall-1.jpg

[Sleeping Dog]

UPDATE UPDATE UPDATE

I have been contacted by Callen Campers, they want to make things right, please stand by.

Funny how a bit of bad publicity gets attention.

[Overdrive]

Hi donnyh- Welcome to Expo!

I love your truck, used to have one like it, have been kicking myself since selling it. IMHO, it is the best foundation for building an expedition truck in the price class: No electronics controlling the engine, which will go a million miles without an overhaul. Super stout drivetrain. Gotta love the 20-22 mpg as well!

Have you checked out Caravan Campers (http://www.caravancamper.com/)? They are a welded steel frame, will carry a load on top, and will last as long as your truck. You'd see them on government vehicles in Nevada, as they are manufactured in Reno. Been in business since 1955. Great top, check them out.

Scott

[donnyh]

Well, I got my parts and some money back from Callen, so this story isn't quite over.

I did get a new shell from BelAir, here's the thread:http://expeditionportal.com/forum/showthread.php?p=277378#post277378

[haven]

Man, that Caravan Campers web site has to be the worst design
I've seen in years. And they don't provide an email address to
contact the company. The product itself looks interesting, but
somebody has to help them with their web presence.

Chip Haven

[drobb]

Has anyone found a good steel framed Callen Camper alternative? I like Bel Air but the wood framing raises questions.

[dzzz]

Has anyone found a good steel framed Callen Camper alternative? I like Bel Air but the wood framing raises questions.

I wouldn't necessarily rule them out. Especially if you're local and can know what's going on. When I talked to them a couple years ago they were going through some management changes. If you want a custom it might be worth talking to them and getting some recent references.

I wouldn't do a custom without good reason. There are so many choices in standard manufactured campers. There's a lot of benefit to throwing a stock camper on fairly stock pickup.

[drobb]

Hi Don.....My problem is the requirements for the camper: overhead style but with nothing inside and wide open at the tailgate. I have a shortbed truck and I drive my atv up and into the truck bed for desert trips.

So something like the attached images would be perfect minus the camper sides opening. If you know of anyone who makes something like this or have some ideas....please pass it my way.

Thanks!

[bajajoaquin]

While I agree in concept with dzzz, you really will need to be on top of them. Here's my recent experience:

http://www.expeditionportal.com/forum/showpost.php?p=790337&postcount=11

But they do have jigs to do exactly what you want. If you have the time, inclination, and need, it may be worth while.

[Terrainist]

drobb - have you considered the used market? I see you are located in SD, most used Callens show up in southern Cal. Here is one that might possibly fit your truck... http://orangecounty.craigslist.org/rvs/2167871341.html

[drobb]

Yep...I'm on CL every morning at 6am.......read this today.....calling the add you posted tomorrow!.....thx:wings:

[Regcabguy]

The Callens are vehicle specific. There's minor differences in the vehicles that they allow for. They used to keep some used ones on consignment on the premises if they're still in biz. Damn shame that Scott's messed up the company.

[Every Miles A Memory]

Man, that Caravan Campers web site has to be the worst design
I've seen in years. And they don't provide an email address to
contact the company. The product itself looks interesting, but
somebody has to help them with their web presence.

Chip Haven

My thoughts exactly. Why not offer a option to avoid that intro B.S.!!!

I know when we ordered our A.R.E. DCU, I called the company and they offer custom builds, but WOW did they want alot just to add a few simple things, so we ended up just going with a unit that was out of the catalog with a few added upgrades.

[theMec]

Damn shame that Scott's messed up the company.

Scott built my Callen. (See pics that drobb posted about 6 posts above.) The fit and finish could be better but we love it. It's a pretty decent price, weight, strength combo especially considering he built to it my specs. I had to call him a lot though to get it done. If I were local to his shop, it would have been much easier.

I searched everywhere before I went w/ Callen. I couldn't find any alternative except Bel-Air. Good luck!

[drobb]

http://www.workmatebylifetime.com/

Found these guys this weekend and happen to see one in person at a gas station on an F150. Talked to the guy with the F150....They will build whatever you want....were easy to work with....dealer location is close.....good fit and finish from what I could see AND it's aluminum!!!

[theMec]

http://www.workmatebylifetime.com/

Found these guys this weekend and happen to see one in person at a gas station on an F150. Talked to the guy with the F150....They will build whatever you want....were easy to work with....dealer location is close.....good fit and finish from what I could see AND it's aluminum!!!

I think I might have seen this website before I ordered my Callen but I did not know they did custom work and certainly did not see this picture on their website:
http://www.workmatebylifetime.com/images/CabOverSingle.jpg
Certainly worth talking with.

[Terrainist]

Make sure you are good with their construction methods. All the aluminum toppers I've seen use very thin walled aluminum tubing, like what you might find in a camp or folding chair. And the side and rear walls are screwed to each other and the roof vs. welded. Just from what I've seen out there from manufacturers, I'd consider them light duty toppers and doubt they would hold up over time. Haven't seen one that could legitimately take a roof rack. If you want it insulated and paneled that might be another problem.

Get inside one and make sure you are cool with the way they make them.

[Vectorit]

No complaints here with my Callen...

[Fish]

Nice truck and camper!

Is that a new camper build? What was the turnaround time?

[Vectorit]

The camper was purchased in 2001, and there was a 2 week turn around.
24" side radius
Double doors.
1/2 slider side windows
Lined and insulated
Roof vent
Roof rack - powder coated black
Aluminum - all white
Side marker lights.
Clamped to bed, instead of bolts.
Cost 2,225.00
The bed modular system is hand made out of plywood, and the wood box doubles as a step to get in and to work on the engine compartment. It fits into the modular set up in the bed when not used.

[trucknut]

have you checked out these caps. They look pretty good.

[Every Miles A Memory]

have you checked out these caps. They look pretty good.

These look really nice!!

[Regcabguy]

Jim,Scott's dad is back so hopefully the chaos has ended.

[donnyh]

OP here, just for the record I never got the last $600 of my deposit back from Callen so I got burned for 6 bills.

[xkid]

OP here, just for the record I never got the last $600 of my deposit back from Callen so I got burned for 6 bills.
Terrible!

[gallinastrips]

Access mfg makes the Tradesman in NorCal out of aluminum too and will do overhead or whatever you want! Have seen one in person and looked very nice but you will pay at least $3k. they have lots of examples on their website

[TACODOC]

OP here, just for the record I never got the last $600 of my deposit back from Callen so I got burned for 6 bills.

Wow.

[southpier]

if you used a credit card, i'd send the issuing company after it

[Regcabguy]

OP here, just for the record I never got the last $600 of my deposit back from Callen so I got burned for 6 bills. Sad situation at Callen I guess. Looks like Dad didn't help much.

Small claims court?

[BCHauler]

If you didn't get ALL of your money back, they didn't make it right. After 18 months, you still didn't have a camper, and the original promise when the deposit was made was 12 WEEKS? That is flat out theft, and stupid business practice on top of it.

I have to say anyone who does business with these folks moving forward is saying that it is okay to do this.