10% off Everything at Sierra Expeditions.

[flyingwil]

Well I just realized that today is 07-07-07... good old lucky 7's! So I thought I would share the luck out to everyone by offering 10% off any purchase over $75.00 at Sierra Expeditions (http://www.sierraexpeditions.com/)for the next 7 days.

https://www.sierraexpeditions.com/ExPo/sierra.gif
To get your 10% off simply use Coupon Code: lucky777 while checking out and the discount will show on final checkout screen.


Thanks!

[Scenic WonderRunner]

That should have been on any purchase over $77.77 .......:wings: ...........hehe

.....or.........$77.70


(just teasin' ya Wil.........very nice of you!)



.

[flyingwil]

ACK!!! that would have been too many 7's! LOL

[TheRoadie]

Thanks ever so much! You just got an order for a fridge and a few extra bits to go with it. Love to support vendors who so obviously deserve it!!

[overlander]

can you go ahead and promote your discount for 8-8-08 so I can start saving now? I need an RTT and fridge!

[flyingwil]

can you go ahead and promote your discount for 8-8-08 so I can start saving now? I need an RTT and fridge!

LOL... That is way to soon!

[flyingwil]

Thanks ever so much! You just got an order for a fridge and a few extra bits to go with it. Love to support vendors who so obviously deserve it!!


Your welcome!!!!!

[CaliCruiser]

Cool man, I am putting an order together right now! :wings:

[MaddBaggins]

Thanks Will,

You have a bunch of cool stuff. I just sent you an order.

[flyingwil]

Sale ends on Saturday!

[teotwaki]

Sale ends on Saturday!

Have you run out of Black Rat shackles? I've been looking at some things to place on order and cannot find the shackles on the site today.

Another nice feature for the site would be the ability to save the shopping cart until later when placing an order.

Thanks!

[flyingwil]

Have you run out of Black Rat shackles? I've been looking at some things to place on order and cannot find the shackles on the site today.

Another nice feature for the site would be the ability to save the shopping cart until later when placing an order.

Thanks!


Yes, they are out of stock. We have a rush shipment due in from OZ mid to late next week. You may call us and pre-order one of the units.

Wil

[mountainpete]

Thanks again for taking care of my order today. Looking forward to that BIG box arriving :wings:

[shawkins]

Hopefully I will be putting in and order today!

[teotwaki]

Yes, they are out of stock. We have a rush shipment due in from OZ mid to late next week. You may call us and pre-order one of the units.

Wil

got an automated answer.........

Would it be additional shipping cost? I am placing a decent sized order on line right now.

[flyingwil]

got an automated answer.........

Would it be additional shipping cost? I am placing a decent sized order on line right now.

Wen might be out of the office or on another call right now... We can get the Shackles from Viking Offroad for $11.95 Part Number SPA0340 (click here) (http://www.sierraexpeditions.com/index.php/action/item/id/384/prevaction/category/previd/1/prevstart/0/)
http://www.sierraexpeditions.com/images/products/shackle34.jpg

[teotwaki]

Wen might be out of the office or on another call right now... We can get the Shackles from Viking Offroad for $11.95 Part Number SPA0340 (click here) (http://www.sierraexpeditions.com/index.php/action/item/id/384/prevaction/category/previd/1/prevstart/0/)
http://www.sierraexpeditions.com/images/products/shackle34.jpg

She called me back......


Now you are confusing me with choices. The Black Rat was that sexy yellow color, but other than that I just wanted one extra well-rated shackle.

[flyingwil]

She called me back......


Now you are confusing me with choices. The Black Rat was that sexy yellow color, but other than that I just wanted one extra well-rated shackle.


Glad Wen called you back. I am not 100% sure when more BR Shackles are due in.

[AZTrooper]

So I totally wanted to buy some things from you, but, I didn't get paid until midnight last night. Is there anyway you'll give me the 10% discount if I place an order this morning?

[teotwaki]

So I totally wanted to buy some things from you, but, I didn't get paid until midnight last night. Is there anyway you'll give me the 10% discount if I place an order this morning?

Probably should call on the phone to ask/beg Will directly or use PM. Yesterday was the 15th so even then it was 24 hours too late. I procrastinated right up to Saturday so a number of items were out of stock but I was able to backorder.

[teotwaki]

So even though some items of my order are held up at the docks, somehow Will and Wendy got the first item shipped to me already. It was at my door today.

Thanks to Sierra Expeditions! You are Simply Amazing!!

:victory: :victory: :victory: :victory: :victory:

[gpwpat]

Yes thank you for the sale.

fed ex semi delivered a huge pallet with my eezi awn on friday. 3 hrs later it was bolted on my trailer and I was off into the mountains for the weekend to try it out. already working on personal improvements. Leaving again in 2 weeks for a week. my new tent will get used alot. If it was not for your unexpected sale, I probably would have not made this purchace just yet. The sale helped make the shipping charge easy to swallow and no tax. Who hoo.

[LaOutbackTrail]

Well damn, had I not got stuck in Nicaragua with only 50 bucks that week I would have been sure to buy some stuff.... seems like i've been spending more on trips lately than doing what I want to my vehicle..... oh well:hehe: maybe I'll catch the next sale.

[Super Doody]

For those who have order through SE, did they sent you an email confirmation? I order some tire deflators couple days ago and need for next weekend. Just want to know the status. PM'ed will but didn't get a response.

Thanks.

[Super Doody]

Will just called and gave me the tracking number. I entered the wrong email address.

Thanks Will.

Jim

[teotwaki]

For those who have order through SE, did they sent you an email confirmation? I order some tire deflators couple days ago and need for next weekend. Just want to know the status. PM'ed will but didn't get a response.

Thanks.

I did get confirmation e-mails. Wendy is super to deal with. You can e-mail or call. Info's on the web site.

[teotwaki]

Customs authorities are killing me.

I am still waiting for my order to complete after how many months? All I want is my stinking Engel hinge-lock.... sigh.

[flyingwil]

Jim-
You should have had an e-mail update from Wendy on Friday. They finally got here after the international crate was stolen. They got in on Friday and went out on Friday. Sorry for the MAJOR delay.

[FlyingWen]

Ok Boys and Girls...
That stolen Engel truck put a damper on this sale :gunt: , but all items are now in stock and backordered items are being shipped. I am sending out tracking numbers as I get them. Most, if not all, items were shipped on Friday.

Sorry for the delay

[adventureduo]

Got your message and email guys... thanks for the quick response!
I look forward to seeing the fridge hinge lock soon.

Dave

[teotwaki]

Hey! Don't just tantalize about the crate. Give us the full cops and robbers caper!

[FlyingWen]

Ok... The Cops and Robbers Version:

The Engel crate, which first encountered 9-11 problems in MIA customs, was finally on the way to the warehouse. Inside, all the Engels and Accessories were excited to be sent to their new homes :wings:. 45 minutes prior to reaching the warehouse, the Engel escort (driver) needed to make a pit stop. While the Engels were restless to end their long journey, they understood. The driver pulled into a gas station and ran into the restroom to do his deed, BUT he neglected to turn off the truck which contained, that's right, ALL the Engels and their Accessories!!! :oops: (See, this is where a Pett Potty would have come in handy). Well... a new, different driver decided to jump into the running truck and drive off into the sunset never to be heard from again.

Engel promised to overnight express the items in, but changed their minds after deciding it would be too expensive. That brings us to today...a few hiccups, but the items have finally arrived and the New Engels and Accessories are on their way to their new families! Phew...

[teotwaki]

Thanks! Would have been nice to know while I've been waiting so long for some info. I never did get any e-mails and the last PM was a month ago so I had no idea of the troubles that were forced upon you good folks. Hopefully the driver of the vehicle did not actually arrange to have things stolen as it sounds like he was a total bonehead otherwise.

[goodtimes]

Hmmmm....sounds like it is time to start searching the internet for some good deals on Engel products. Surely someone has a truck load they need to unload.....

:REOutArchery02:

[cruiseroutfit]

Hmmmm....sounds like it is time to start searching the internet for some good deals on Engel products. Surely someone has a truck load they need to unload.....

:REOutArchery02:


For reals... If anyone does notice a surplus of Engel accessorries (no fridges were snagged), notify EngelUSA. While their insurance took care of the monetary loss, it was a huge PITA for them and their customers. The container in question basically represents 3 months worth of accessories for EngelUSA. Getting a "refill" on that stuff isn't too easy ;)

[teotwaki]

Ok... The Cops and Robbers Version:

The Engel crate, which first encountered 9-11 problems in MIA customs, was finally on the way to the warehouse. Inside, all the Engels and Accessories were excited to be sent to their new homes :wings:. 45 minutes prior to reaching the warehouse, the Engel escort (driver) needed to make a pit stop. While the Engels were restless to end their long journey, they understood. The driver pulled into a gas station and ran into the restroom to do his deed, BUT he neglected to turn off the truck which contained, that's right, ALL the Engels and their Accessories!!! :oops: (See, this is where a Pett Potty would have come in handy). Well... a new, different driver decided to jump into the running truck and drive off into the sunset never to be heard from again.

Engel promised to overnight express the items in, but changed their minds after deciding it would be too expensive. That brings us to today...a few hiccups, but the items have finally arrived and the New Engels and Accessories are on their way to their new families! Phew...

When were the hinges mailed?
How were they mailed?
I have checked the mail and front porch and have not received anything.
My last e-mail from S-E on the order was in AUGUST.
If not for this forum I would be in the dark...

[FlyingWen]

Emails have been sent. One was sent today. We are still awaiting UPS tracking numbers from Engel. The tracking numbers I have received have been sent to their respective customers. I can't send what I don't have.

Engel has 180 vendors in the same situation as SE. They are swamped and are doing the best they can! Unexpected situations arose that were out of everyones control. I apologize again.

No, I did not send you any emails as I didn't have any new information to send you. I emailed the customers who were waiting on Engel products explaining about the stolen truck and I, again, am sorry you did not receive your email as well.

We are getting our stock shipment in tomorrow and will next day the hinge locks to every customer who is still waiting on them. If you happen to get 2, then so be it.

I pride myself in good customer service and, again, apologize for you feeling like you were kept in the dark.

You will have your hinge lock, if not 2, by Tuesday.

[teotwaki]

It may only be a $6 hinge lock but the various messages have left me uncertain about when a final delivery is imminent. If I feel uncertain then I'll start asking questions until I have a clear idea of when I'll receive what I have been promised. I'll stop asking questions once I have a solid delivery date.

When I received most of my original order on August 6th I had to ask about the missing hinge lock and then belatedly found out it was backordered. I was told that I had been emailed a notification (but did not receive it). There was no note in the box or updated order sheet. I patiently waited and PM'ed every so often for status. Then more than a month went by when in October I accidentally found out here on the forum about the latest turn of events with the theft and re-ordering.

Message #28 on Oct 22nd said the hinge lock should have been mailed out on Friday (Oct. 18th) and I should have gotten an email about it. (I did not)
Message #32 on the Oct. 23rd says "That brings us to today...a few hiccups, but the items have finally arrived and the New Engels and Accessories are on their way to their new families!" but in today's message #37 (five days later) "We are getting our stock shipment in tomorrow and will next day the hinge locks to every customer who is still waiting on them."

I am not asking for discounts, special refunds, costly Next Day shipments or anything more than just the one hinge lock that I paid for so long ago. What I am looking for is being well informed in a timely manner of any and all issues whether I spent $6 or $500 (well, $471). I do not like to be the one to ask question after question in order to find out where my order is. I do not enjoy being a "squeaky wheel" on this forum but this is where the whole 10% thread is and the only place I seem to get updates of any sort. I keep hearing that e-mails were sent to me and yet I have received maybe two over the last two months. I just checked my listed e-mail at the S-E web site and it is correct. I carefully check my Spam folder before I clear it.

Previous messages in the thread will show that I am just as ready to praise good service as I am to complain about something like this. If a vendor cannot proactively ensure that I am informed of problems then it is up to me to try to get answers.

I know well that Sierra Expeditions cannot send hinge locks that it does not have. However, S-E can easily send enough e-mails to keep a customer well informed, even about a $6 plastic hinge lock.

[p1michaud]

Last Friday I've picked up my Engle MT45 fridge sent by Sierra Expeditions. All I can say is that I'm a happy camper! Time to start refrigerating some food... :chowtime:



I'll stop asking questions once I have a solid delivery date.

Teotwaki,
I don't usually stick my nose where it does not belong, but in this case I feel that you are being a bit harsh on SE in a public forum. If you really have an issue with them take it up via the phone, e-mail or PM's first. If you don't get satisfaction there, then bring your frustration here. From what I read here, it sounds like a break down in communication. My experience with SE is that they answers every phone call, e-mail or PM in a reasonable ammount of time.
I've had the pleasure of meeting Wil and purchasing some items from SE. I was in the same boat as you are with some Engle products. After making a phone call and discussing directly with Will, I better understood what the problem was. That's just my two cents worth and with todays exchange rate it's worth 0.0208 US! :shakin:

[LAW]

Last Friday I've picked up my Engle MT45 fridge sent by Sierra Expeditions. All I can say is that I'm a happy camper! Time to start refrigerating some food... :chowtime:

yup... just got mine a few day sago too! couldn't be happier with the customer service!
just so happened to show up in time to replace my beer fridge that broke down that morning :D

[teotwaki]

Last Friday I've picked up my Engle MT45 fridge sent by Sierra Expeditions. All I can say is that I'm a happy camper! Time to start refrigerating some food... :chowtime:




Teotwaki,
I don't usually stick my nose where it does not belong, but in this case I feel that you are being a bit harsh on SE in a public forum. If you really have an issue with them take it up via the phone, e-mail or PM's first. If you don't get satisfaction there, then bring your frustration here. From what I read here, it sounds like a break down in communication. My experience with SE is that they answers every phone call, e-mail or PM in a reasonable ammount of time.
I've had the pleasure of meeting Wil and purchasing some items from SE. I was in the same boat as you are with some Engle products. After making a phone call and discussing directly with Will, I better understood what the problem was. That's just my two cents worth and with todays exchange rate it's worth 0.0208 US! :shakin:

If you would be so kind as to re-read my post, Phone, e-mail and PMs seemed to have totally failed to get results. It was not until I publicly asked questions here that I started to get responses.

Like I said, I have previous posts where priase was due and I gave it. I also have an empty e-mail box and a very small number of inconclusive PMs so I have vented here in the forum. But I've already said all that in my previous post.

[p1michaud]

If you would be so kind as to re-read my post, Phone, e-mail and PMs seemed to have totally failed to get results. It was not until I publicly asked questions here that I started to get responses.

My bad, after re-reading more carefully I was able to understand that you have used all of the above forms of communication. I'm glad to read that you are getting up to date information from ExPo!

Cheers :beer:,
P

[FlyingWen]

Message #28 on Oct 22nd said the hinge lock should have been mailed out on Friday (Oct. 18th) and I should have gotten an email about it. (I did not)
Message #32 on the Oct. 23rd says "That brings us to today...a few hiccups, but the items have finally arrived and the New Engels and Accessories are on their way to their new families!" but in today's message #37 (five days later) "We are getting our stock shipment in tomorrow and will next day the hinge locks to every customer who is still waiting on them."


All backordered items were shipped DIRECTLY from the Engel warehouse to save time. Since our stock was also depleted, we ordered a "stock shipment" from Engel as well. Yes, our stock shipment will be in today as you quoted in #37. You and everyone else's hinge locks were shipped out from Engel LAST Friday. I don't control shipping times and again, apologize that you do not have your hinge lock. I will send you another hinge lock out of our stock shipment today just to make double sure you receive your hinge lock if not two. And if next day air is what it takes to close this matter, then I am more then happy to do that.

I am glad everyone has received their MT45's.. gotta have a beer fridge! :beer: :beer:

[flyingwil]

Jim-

I am unsure as to where the breakdown is here...

To re-cap, SE like many other dealers had our shipment stolen after a lengthy delay due to customs an 9/11 issues. After that we intercepted our shipment for our stock and had them sent directly to the customers who were awaiting products that were on the stolen international container. When we do this we sometimes are not able to get tracking numbers, and that is a price we are willing to pay to get the item to you quicker. You stated that you have not received yours yet, so we are going to next day another one to you today to ensure that you get the Engel Hinge Lock as soon as possible.

We apologized for the inconvenience in an e-mail to you and offered you a discount on your next order to this inconvenience. We have done everything in our power to mitigate the backorder time.

Jim, I am sorry for the delay.. and we are expected our shipment of hinge locks for stock today (If UPS can deliver on time) and we will get one out to you next day and e-mail your tracking number. Every bit of info on here is what we have been told by our supplier, Engel USA (in FL) and we have done everything we could to mitigate the delay imposed upon you and many other customers that are in the same situation as you.

You should have noticed that any communication that you have had with SE has been quickly replied to, and again all I can do is apologize for the inconvience.

[Hltoppr]

...and for the counterpoint...

Wil....I OWE YOU MONEY! Damnit man...take my $$$....

Geez...I just can't get this Wil guy to take my $$$....:sport_box

Seriously, let me know how much....:)

-H-

[TACODOC]

Sierra Expeditions has the absolute BEST customer service of ANY online retailer, vendor, store, or purveyor of goods that I have EVER dealt with.

Ladies and Gentlemen, I've been around the block a few times and I'm here to tell you that Wil and Wen are the nicest, most down to earth people to deal with and I recommend them to everyone who asks about where to get good deals on great gear.

Sierra Expeditions Rocks!

[mountainpete]

Request: Very grateful to know about Engel issues (it increases the value of my own hinge lock :p ) However, please take questions or concerns about specific transactions off the forum. I think we all agree that it's not the right place.

Thanks,

Pete

[Andrew Walcker]

Sierra Expeditions has the absolute BEST customer service of ANY online retailer, vendor, store, or purveyor of goods that I have EVER dealt with.

Ladies and Gentlemen, I've been around the block a few times and I'm here to tell you that Wil and Wen are the nicest, most down to earth people to deal with and I recommend them to everyone who asks about where to get good deals on great gear.

Sierra Expeditions Rocks!

X2 :iagree: I have had multiple transactions with SE and couldn't be happier! A quick story; I order a small lev-o-gauge along with a few other pieces of gear during the last sale. Well I get everything in a box and I open it up to find this HUGE lev-o-gauge??? Man, I feel like an idiot because I figure it was me fat fingering the order form. Well, I'm too embarrased to say anything because the shipping and time are worth more than this gauge and I figure I can mount it on the trailer. Well a few weeks later I get the correct small lev-o-gauge in the mail with a hand written letter from Wen talking about Wil thought it would be hilarious to send me the large one since the small one was on back order:) I had a good laugh about that and now have a huge lev-o-gauge mounted on my trailer that you can read from the next campsite over:)

[tdesanto]

X2 :iagree: I have had multiple transactions with SE and couldn't be happier! A quick story; I order a small lev-o-gauge along with a few other pieces of gear during the last sale. Well I get everything in a box and I open it up to find this HUGE lev-o-gauge??? Man, I feel like an idiot because I figure it was me fat fingering the order form. Well, I'm too embarrased to say anything because the shipping and time are worth more than this gauge and I figure I can mount it on the trailer. Well a few weeks later I get the correct small lev-o-gauge in the mail with a hand written letter from Wen talking about Wil thought it would be hilarious to send me the large one since the small one was on back order:) I had a good laugh about that and now have a huge lev-o-gauge mounted on my trailer that you can read from the next campsite over:)

X3 They're great. Great customer service; great products; efficient and easy to work with.

[p1michaud]

Sierra Expeditions Rocks!

x4 :wings:

[FlyingWen]

Thanks everyone for the nice comments, They mean a lot! :bowdown: :bowdown: :bowdown:

On a completely different note,

WELCOME BACK TACODOC!!!!!

We missed you!

[TACODOC]

Thanks everyone for the nice comments, They mean a lot! :bowdown: :bowdown: :bowdown:

On a completely different note,

WELCOME BACK TACODOC!!!!!

We missed you!

Thanks Wen and you're welcome!

[teotwaki]

So in the interest of providing balance to my own posts....

Besides the new posts here from S-E, I have received an e-mail with the DHL tracking info and a nice e-mail from Wen.

The tracking info says that the last piece of my shipment is sitting on my porch!

10/30/2007 9:26 am Shipment delivered.
8:15 am With delivery courier.
8:10 am Arrived at DHL facility.
10/29/2007 10:36 pm Processed at DHL Location. Regional Hub
10:23 pm Depart Facility Phoenix, AZ
10:13 pm Transit through DHL facility Phoenix, AZ
7:08 pm Depart Facility Tempe, AZ
5:03 pm Processed at DHL Location. Tempe, AZ
3:48 pm Shipment picked up Tempe, AZ

[Andrew Walcker]

Peace has been restored in the Universe...:shakin:

...and Jim's Engle lid will never fly off again:)

[IZZYDUSIT]

Does anyone have anything to sell anymore?..lol

[Colorado Ron]

Kill this thread already! I keep getting excited to see a new post in the "Equipment for sale " only to see this one coming up! Gets me everytime!LOL

[ntsqd]

ttt

LOL........
:)

[Willman]

Does anyone have anything to sell anymore?..lol

We have lots of stuff!

Sierra Expeditions (http://www.sierraexpeditions.com/)

:)

[Andrew Walcker]

Kill this thread already! I keep getting excited to see a new post in the "Equipment for sale " only to see this one coming up! Gets me everytime!LOL

I'm with Ron, stop this thread now!!!, Oh dang it, back at the top... :)

[teotwaki]

Peace has been restored in the Universe...:shakin:

...and Jim's Engle lid will never fly off again:)

Yes! Yes! Yes! Oh yes! (in ecstasy...)

On the Death Valley trip it was always a fight to keep the Two-Zone aligned if the truck had any tilt to the right. Drove me absolutely freakin' NUTS when it would slide off the hinge!