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Thread: Emergency Recall Order Issued to The Lite Cylinder Company, Inc.

  1. #41
    Join Date
    Apr 2008
    Location
    Auburn, WA.
    Posts
    4,466
    Went with another Ragasco one with Amazon, should be here is a week or so.
    The local shop took the Lite one back from me and gave me free a Worthington tank similar to this one.
    http://www.amazon.com/Worthington-28...opane+cylinder

    Tall and narrow, about half the capacity of a normal barbecue 20 lb (5 gallon) unit.
    The Lite one I turned in was around a 11 pound bottle.

    Had to pay for the propane of course, but it was nice getting a free replacement, but this one will be a backup for home grilling, as I like to use the lighter fiberglass ones for camping.

  2. #42
    Join Date
    Aug 2010
    Location
    Phoenix, AZ
    Posts
    871
    I bought my Lite from Amazon. I wonder if they'd swamp me for the other brand.


    Sent from my iToaster
    Rolling Photog in Phx, Az
    2008 Quigley e-150
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  3. #43
    Join Date
    Apr 2008
    Location
    Auburn, WA.
    Posts
    4,466
    Contact their customer service and ask, could not hurt.
    I have found Amazon's CS to be top notch.

  4. #44
    Just a piece of information for Canadian owners of Lite Cylinders (I own two 10#).

    The online store I bought them from told me today that there is a voluntary recall in Canada. They are checking the details with their supplier to find out if we are talking about a credit or refund, how much either would be and what is the procedure to return them.

  5. #45
    Join Date
    Aug 2010
    Location
    Phoenix, AZ
    Posts
    871
    Amazon is refunding me for a Lite tank bought in 2011. No return required.


    Your Account Amazon.com
    Message From Customer Service
    Hello,


    I'm sorry; for health and safety reasons we're unable to accept the return of Lite Cylinder LC-10-00 10 Pound Composite Lightweight.

    I've requested a full refund in the amount of $89.95 to your* Credit Card . You'll see the refund in the next 2-3 business days.

    Once processed, you'll also be able to see the refund here:



    Please dispose* the item at your convenience.

    If you have any other concerns regarding this issue, please let us know:

    Here are our customer service phone numbers:

    - U.S. and Canada: 1-866-216-1072
    - International: 1-206-266-2992

    We're available 24 hours a day, 7 days a week.

    We hope to see you again soon.

    Best regards,
    Nirmal R.
    Did I solve your problem?
    Yes* No
    Your feedback is helping us build Earth's Most Customer-Centric Company.

    Thank you.
    Amazon.com
    Original Message
    ---------------
    10/01/13 20:54:54
    Your Name: LOREN
    Order Id:
    Other info:This tank has been recalled.* I need to return and replace.
    Selected Order Items:
    ****Lite Cylinder LC-10-00 10 Pound Composite Lightweight Non-Corrosive White See-Through Propane Tank
    Comments:Apparently the gov't required the mfg to recall these tanks.* No one will refill it.* I need to return.* Thank you.
    ---------------

  6. #46
    Join Date
    Jul 2012
    Location
    Raleigh, Nc
    Posts
    101
    Great to know. I'll also go this route. Lessens the sting a bit. What a PiTA this has been. Great customer service, Amazon!
    1999 UZJ100 - OME Shocks & T-Bars. Slee Rear Heavies, Diff Drop. TJM T3 Classique Front Bumper, Warn M8000 Winch, Slee Rear Bumper with Dual Swingouts. Front Runner Slimline II Roof Rack, ARB Simpson III RTT and Awning. Slee 2nd Battery Tray, Luna Dual Battery System. Outback Solution Drawers.
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