gm13
Adventurer
I sent my pocket transit into Brunton to repair the stuck declination adjustment. I called prior to shipping and was told $40-50 but they would call with a diagnosis and better idea of price before doing any work, turn around would be 2-3 weeks. 3 weeks later I start emailing and calling, 4-5 of each with no replies. Finally at week 5 I manage to speak with someone who tells me it's been sitting on their desk, finished, and oh, it's $125 we'll get that right out. A bit hesitant, I mentioned that I was supposed to get a call before any work was done. She agrees to send it back for $50, Brunton picks up the shipping tab. Sounds great, they're disorganized, understaffed, whatever it is at least they realize their mistake and try to make good on it. Transit arrived last week, Declination adjust works but no list of repairs, the inclination vial had been replaced, the original was fine, the needle looks to be new, and here's the rub, it dips severely and is canted E/W and hangs up on the damping cup.
I send an email w/ pics of the issue, called, surprise, surprise...no reply.
Anyone have a better experience with Brunton? Know of an alternative for servicing?
I send an email w/ pics of the issue, called, surprise, surprise...no reply.
Anyone have a better experience with Brunton? Know of an alternative for servicing?