Bill, thanks for the heads-up & 65BAJA, I'm sorry to hear about the negative experience you had with our customer service folks in getting the information you needed. In the majority of instances, our FAQs do answer most consumer questions and a lot of the people who contact our customer service department never both to check them, so sometimes the responses may seem generic or repetitive, due to the volume of inquiries they process.
Generally speaking, battery chargers that run between 13.8-15.0 volts will work fine on our batteries and we don't recommend amperage rates that exceed 10 amps. Our batteries tend to be very forgiving with most chargers, as long as they are not charged on a "gel" or "gel/AGM" setting, which may not fully-charge non-gel batteries and could damage them over time. That information typically satisfies the vast majority of consumers who use our products, most of whom may never even bother to check the output of their chargers (almost all of which will work just fine with our products anyway). I would say many of the exceptions are active members of this forum, who tend to take a far more detailed interest in their electrical systems and acknowledge the shortcomings in their own systems that could arise relating to wiring issues, using dissimilar batteries or other such issues.
Fortunately, battery technology is not rocket science and many of the principles that apply to one AGM brand will apply to others- the shallower the depth of discharge, the more cycles will be available, batteries maintained near a full state of charge will last longer than those that are left in various states of discharge, etc... Ever since we released our own chargers, we've been flooded with requests for the the specific charge rates in the various charge modes of our charger. When I first went to the engineering team with those requests, they indicated that information was proprietary and not something shared with the public for competitive reasons. The chargers do show both amperage and voltage rates while charging, so if someone wanted to buy one and monitor it during a charge cycle, they could probably gather all the data they needed.
For most other folks, just using a modern charger with microprocessor technology, temperature compensation and proper regulation for amperage and voltage output is more than they'll ever need to keep their batteries properly-maintained.
Jim McIlvaine
eCare Manager, OPTIMA Batteries
www.pinterest.com/optimabatteries