Rotopax?

[jeff parker]

Did they go under? I ordered a water container on April 2. Got an email with a FedEx tracking number on April 3. The tracking number just shows that FedEx received the info. They never picked it up, it was never in transit, needless to say I never got it.

Numerous emails and phone calls to Rotopax have gone unanswered. Anyone know what's going on with them?

 

[outback97]

Did they go under? I ordered a water container on April 2. Got an email with a FedEx tracking number on April 3. The tracking number just shows that FedEx received the info. They never picked it up, it was never in transit, needless to say I never got it.

Numerous emails and phone calls to Rotopax have gone unanswered. Anyone know what's going on with them?

Are you trying to contact a retailer or the company directly? As far as I can tell they're alive and well. I just called them and spoke to someone, answered on the second ring and got a live person.

 

[jeff parker]

The company, I'm calling the number listed on their website. All I get is a recorded message and my calls are not returned.

 

[outback97]

The company, I'm calling the number listed on their website. All I get is a recorded message and my calls are not returned.

Well, I got through no problem using 801-299-1885, then again I'm in the 801 area code. I don't see why that would make a difference though.

https://rotopax.com/help.php?section=contactus

 

[jeff parker]

I got someone on the phone today. They refunded my money and are shipping me the container on the house.

 

[R Thomas]

Always good to hear about a manufacturer making the right.

 

[dixie1865]

I got someone on the phone today. They refunded my money and are shipping me the container on the house.

Did the have an explanation as to what happened?

 

[outback97]

I got someone on the phone today. They refunded my money and are shipping me the container on the house.

Glad to hear they're taking care of you.

Did the have an explanation as to what happened?

I'm curious about this too.

 

[Yuman Desert Rat]

They're stand-up folks. I always order directly from them and they give me a military discount, too.

 

[jeff parker]

No real explanation. It just never shipped. They offered to send me one overnight but I told them that was not necessary.

 

[SigSense]

I've always gone direct to them also, never had a problem communicating either on the phone or email.

 

[VagabondExpedition]

I'm kind of hijacking the OP's thread, but sound like that's solved --- on the topic of Rotopax though, am I the only one with problems with their products? First a seized lock, and now I have a 2 gallon water container leaking out of the cap, and a 2 gallon gas container that has bulged and now the cap won't tighten down, so that splashes and leaks all over the place. Is Rotopax all for 'show', but really doesn't perform in the real world?

 

[dstock]

Have 2 4 gal gas Rotopax for over a year, no issues, even with large changes in elevation and high heat.

 

[Robert Bills]

I just returned from a week in Moab and had no problems with leakage or faulty mounts either on the road (1,900 miles) or five days on the trail.