Rather than write a complaint, I thought I would call this a *review*.
My family, both my grandfathers and my dad have always used Stanley Thermos products. -both have had the same thing for years, works great. My mom bought my brother and I thermoses for Christmas about 5 years ago. It only took about a year of use out of mine for it to stop keeping my coffee hot longer than about two hours. The next Christmas go around, mom bought me another. This time it lasted about 4 years, bringing us to date.
For whatever reason, I kept the first one knowing someday I might just try to take Stanley up on their lifetime warranty promise. Well...about 2 months ago I decided to begin my warranty claim. What a nightmare this has been. Let me share my experience.
First off, talking to someone at Stanley for a warranty is impossible. If you want to purchase something, call away. Yes, there is a warranty phone line...good luck.
I took it upon my trusty gmail to get a message to them. After about a 5 day wait, I get a reply with a PDF asking for information from the bottle, the bottom specifically. Flip your thermos over and you will find a sticker placed in a very nice spot; right where the info they ask for is located. I went to town scrapping that stupid thing off, almost deciding to give up, it just isn't worth it...then I thought, nope...that's the point of this stupid sticker. Goo-gone, water, brake cleaner...nothing takes that stupid thing off. I ended up using a screw driver to scrape it off.
So I email them the info. They replied...about a week later...no need to send in your old stuff, they will mail new thermoses out, expect them in 2-3 weeks. 2-3 more weeks, its almost been a month since my initial email, what kind of customer service is that? Whatever I thought...its a $20 thermos. If they show up, great.
-about a month goes by...a (1) thermos shows up. Guess what...I requested 2, both of mine are not keeping anything hot.
Now I am waiting on a reply from Stanley as to where my second thermos is.
*review* to be updated....