Thanks to Optima Jim, I'm getting a new battery. The dealer isn't happy about it, but they are going to cover it.
Craig
........
......I only said something because I keep looking for more Optima problems in this thread, but there don't seem to be many. There seems to be a couple of people who have not gotten good customer service from Optima. That is too bad. Optima is the party that will lose in the end.
Jim, I asked for the contact information for the folks you dealt with, just as I did with Craig. He provided that information, which I forwarded internally and he was able to get some assistance. You declined to provide that information, sighting a reluctance to sell someone out. I'm sorry I couldn't be of further assistance to you, other than to serve as your cyber-punching bag.
I apologize for the delay in responding to this thread. I was out of the office and I'm just catching up now. Jim, I'm glad to hear your warranty replacement is performing well for you. It was disappointing to read what your dealer shared with you about a distributor dumping “a ton” of amps into our batteries with a “huge” charger. If a distributor is doing that, they are not doing it at our suggestion. In fact, we run a national training program for our wholesale and retail partners to help them better handle warranty claims. If you'd like to share that distibutor's contact information with me via PM, I'd be happy to forward it internally.
Jim McIlvaine
eCare Manager, OPTIMA Batteries, Inc.
www.twitter.com/optimabatteries
------snip----Optima wins the tuff guy contest with several time running down my duals to <10 volts and still comes back for more. Note my dual Optimas are blems from the warehouse not new:ylsmoke: One tough battery IMO
If you have time can you post up where they were manufactured? Colorado or Mexico? Anecdotal, but if everyone who posted here added that bit of info it might be useful to the bigger picture. Maybe I should start a seperate thread for just such a list... Hmmm.
I would happy to but how does one know? The warehouse is in Arizona if that helps in any way. Are you thinking that the quality control is different from place to place?
So Jim, these Optima batteries are cheap throw aways? Wouldn't it be less hassle to just buy an expensive battery that will last a little longer. I understand wanting to tinker with ones vehicle, but the same project over and over again? C'mon dude, move on to something else to work on. :sombrero:
...and I spend more time in real adventures and real life than I ever spend worrying about batteries made in Mexico.