I own the "Around the World" EarthRoamer courtesy of Dick and Pip Smith. At nearly 90,000-miles on the clock I have now logged more miles in the US than it was subjected to on the ATW journey. The trip has not been without ups and downs - that is what adds flavor (if not excitement...plenty of that too though) - but I can absolutely state with certainty that customer service at ER is superb. I certainly understand a time-difference making a phone call a challenge too; I coordinated my purchase of the ATW ER during a deployment to Iraq while I lived on a COP.
Let me echo the invitation to EarthRoamer.org too.
Jonathan D. Howell
Lieutenant Colonel, US Army
EarthRoamer XV-LT #15 "Around the World"
"Americans travelling America"
Life Memberships: National Eagle Scout Association, Veterans of Foreign Wars, National Rifle Association, Military Officers Association of America, Army Engineer Association, Good Sam Club, North American Hunters Association...if I could: EarthRoamer, Overland Journal and ExpeditionPortal.com