As Earthroamer's first customer it's probably appropriate for me to speak up. I have never had any reason to fault their customer service. Perhaps I am forgiving, don't need to be coddled, or don't need to be treated like a VIP but I'm pretty sure that I have never waited for a return phone call except when someone was actually thinking or researching whatever I asked about. Fine experiences, though no one was chasing me around to pour me a glass of wine or wipe my feet. I'm also certain that your typical Aussie customer has no unreasonable expectations. I lived down under for a year and I don't believe I ever ran into an Australian who took him or herself too seriously.
I love the ER and mine is now far from new my warranty is long over and I have no financial interest in the company. No vehicle that you actually live in is going to hold up without constant maintenance and the more luxurious the unit is the more it is going to degrade with the wear and tear of living and travel. If anyone is looking for a machine that will degrade the least over time then the choice would probably the most spartan truck and camper that can be tolerated. The less veneer, upholstery and hardware the better.
Having watched the company since before it was even housed under a big piece of blue plastic in a boat yard near San Diego I have to say that the current vehicle is a testament to their customer relationships. They are very responsive and have been exceedingly open to learning from and growing with their customers. Great vehicle. I love it. However, if I lived in Australia I would examine other, local, options. There are many fantastic machines made in Oz and, if I remember correctly, one reason the Dick Smith truck did not go home with him was the unwillingness of the Australian Govt. to accept various aspects of the Ford truck ... like left hand drive.
I would unconditionally recommend the vehicle and the company personnel. I do business all the time where email does not go through, nothing replaces voice to voice or face to face!
Somewhere in the West
Earth Roamer #43, 2010 Touareg V6 Diesel, 1995 Jeep Grand Cherokee
Who's she kissing now?
Earth Roamer #1, 2000 Dodge Ram 4x4, 1994 Land Rover Defender 90, 1992 Chevy 1500 4x4, 1988 Jeep Cherokee, 1982 Land Cruiser FJ60, 1978 Land Cruiser FJ55
Land Rover Defender 110, Land Cruiser 78, Toyota Hilux,