Holy granby batman

[Stan@FourWheel]

Sorry we could not have been a little better on the phone this week.



We are a small company, and build a very specialized product.

Terry or service manager was gone for the last week at the Overland Expo.

He is our "go to" guy for parts and service and strives to help the customers in any way he can.

We have a new helper in the shop as Terry's assistant, but he is "green".

Unfortunatly we can't hire a new guy and have him to be able to know all of the details on 30 years of campers in only a few weeks.

Sorry we were not able to help.

The guys at ATC will take good care of you.


PS: I take exception to this ... <<I bet they (ATC) beat FWC on all levels>>

ATC being a 2 or 3 man operation with a low over head they will be able to beat us in some areas.

No argument there.

And I also understand you have not had a good experience with us.

But when it comes to the build quality there is a very big difference between the campers.

They build good campers over there in Sac, but VERY different that what we are building here at FWC.

I would highly recommend looking at both campers BEFORE buying one, look at both factories, figure out your needs & wants are, and then choose what suits your needs best.




Again, we applogize that we have not been able to help you.



__________________________________________________ ________________________

I recently contacted Four Wheel Camper (Again) in an attempt to purchase a fold and roll couch for my Hawk. This latest contact resulted in no less than four phone calls on my part with what seemed to be "Pulling Teeth" to get any kind of assistance, including something as simple as a price on the couch. The price request alone took three calls and I spoke to humans every phone call.

I commented on this to a fellow FWC owner and he stated that he had received great service from All Terrain Campers and that I should contact them (Apparently there is a connection between FWC and ATC, as in a past employee or something) with my request.

I contacted ATC and was very pleased with the level of service, price and attitude. This is the second time I've given FWC the chance for sales and it will be the last.

My advice for you is give ATC a call and tell them whats going on and what you need. I bet they beat FWC on all levels.

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