Sorry we could not have been a little better on the phone this week.
We are a small company, and build a very specialized product.
Terry or service manager was gone for the last week at the Overland Expo.
He is our "go to" guy for parts and service and strives to help the customers in any way he can.
We have a new helper in the shop as Terry's assistant, but he is "green".
Unfortunatly we can't hire a new guy and have him to be able to know all of the details on 30 years of campers in only a few weeks.
Sorry we were not able to help.
The guys at ATC will take good care of you.
PS: I take exception to this ... <<I bet they (ATC) beat FWC on all levels>>
ATC being a 2 or 3 man operation with a low over head they will be able to beat us in some areas.
No argument there.
And I also understand you have not had a good experience with us.
But when it comes to the build quality there is a very big difference between the campers.
They build good campers over there in Sac, but VERY different that what we are building here at FWC.
I would highly recommend looking at both campers BEFORE buying one, look at both factories, figure out your needs & wants are, and then choose what suits your needs best.
Again, we applogize that we have not been able to help you.