Elmore Toyota- SoCal- Please avoid!

[Mc Taco]

Thanks for the post Josh. I think Elmore is a little far away for me to take my truck to, but will definitely pass on the info to others that are closer.

BTW the "Josh, chill out" line is enough for me to want to steer clear of these unprofessional clowns.

[ETAV8R]

I have had experience with most of the Toyota dealerships in the are.
Elmore:
Bought my first pickup, 1990 XtraCab, had subsequent service back then and parts shopping here and here.

Garden Grove:
Service for quite a while with my 90 pickup due to the service rep having moved to GG from Elmore

South Coast:
Purchased 1999 Tacoma, again this was due to the fleet salesperson moving from Elmore. Bought some parts and had some service performed there too.

Power (Irvine)
Scion tC purchase and service.

Huntington Beach
Most recent Tacoma purchase and some parts and service.

For more than 20 years I have had experiences, good and bad, at all of the dealerships (stealerships) and when I can avoid them I will. I've had parts people sell me the wrong part at Huntington and then have it corrected at Elmore. Most of my service is done at Gustafson Brothers which my family has been going to since 1981. For the most part they do right by me. I do have friends and aquaintances which have also had poor service/sales dealings with Elmore and I wouldn't go there first for any reason. Sorry to hear they really screwed your paint. That is unexcusable. Just pathetic.

[TreadonmenoT]

write/call corporate

[HB 4X4]

write/call corporate

I did, but was informed there was nothing they could do. Each dealership is considered its own business. They can take note of the situation but are powerless in resolving disputes or refunds.

[HumphreyBear]

Is the email trail complete, you seem to have edited your responses? It seems unfair to the company in question to post what appears to be a modified or abbreviated form of the discussion then call it verbatim.

[HB 4X4]

The entire email trail contains 81 messages. I drew the line where I felt was most applicable to the last issue out of all of them. It was not edited in any way, I just took a chunk near the end of our encounter.

When I get home I'll post a screen shot of a larger portion of the conversation but it's mostly just me talking to myself since they never returned calls or emails. You'll see on the time stamps that they went 5 days between responses at times.

[Kermit]

This is why I do just about all my own work.

What is beyond my capabilities, I'll take it to a certified private Toyota mechanic...and he is pretty cool, he'll point out a problem that I overlooked..and let me fix it.

Only thing I go to the dealer for is parts.

There has to be a couple few private Toyota tech's in SoCal...

[TACODOC]

There has to be a couple few private Toyota tech's in SoCal...

There's a great one in Murrieta that I use, ask for Mike

http://www.inlandtrucks-cars.com/

[Kermit]

Nice, Dave! Sure the OP will appreciate that.

[HB 4X4]

Thanks guys, I appreciate all of the input and recommendations. I received a few PM's from members concerned about possible legal issues, so I went ahead and edited my first post. I didn't expect this thread to receive so much traffic

My hopes were that I could save a few people from going through the same stress as me- I think I have accomplished that and it was never my intent to indefinitely trash their reputation. I will let the sum of their reviews reflect their service.