TeraFlex Plus Re-Gear Problems....

[Black_ZJ]

Carolyn, sorry to read of your misfortune, even more surprised to learn of new and used parts being installed together as such. I haven't followed the Jeep section much lately and am unsure if you had posted a thread looking for recommendations on the gear install, but in the future you should give Eric at Six States or Randy at Advanced 4wd a call and ask for a work estimate. I have had both shops set up gears for me and both were top notch. Randy will even give you a tour of the shop and let you pick his brain until you are 100% comfortable with having them do the work, I personally know several of his customers who have driven their vehicles literally around the world.

Tereflex is pretty good about standing behind their work, so you should be taken care of, just be aware of other options around town in the future.

[Carolyn]

OK..... here's the latest. I FINALLY got my jeep back last Tuesday. SOOOOOOO glad to have it back. 5 days parked (couldn't drive it) and then 6 days in the shop. It needed a complete rebuild of the rear-end, including new differential. The final diagnosis = Pinion bearings installed to tight on the re-gear. Back on the road, and back to work
So - I sent TeraFlex a copy of the invoice last Tuesday (June 5th), and am waiting to hear from them. Will keep you posted

[irish1371]

tera use to have a string of bad luck with their stuff as far as diff went, but I had read on forums of people now having good results with their stuff. I hope this is not becoming a trend again, I doubt it is; Teraflex seems to be on the ball these days. I hope you get everything reimbursed and good luck with everything.

[Carolyn]

Hi irish1371. Thanks. It was not their parts that failed though. It was pretty much everything in the rear end... when the pinion gear bearings failed - due to being over-tightened upon install.... during a re-gear/ARB air locker install. At least that is according to 3 mechanics, including the one that did the repair out here in CA. I really expect to hear from them soon.... it's been a week since I mailed the invoice. I'll follow up a.s.a.p. Everyone says how great their customer service is, so I really don't foresee a problem.
Thanks again!
Carolyn

[Carolyn]

All's well that ens well..... or so the saying goes.

The *powers that be* at Terra Flex Plus are going to make this right. I've got to say, I'm impressed with their customer service. Any business in today's world - that stands behind their work - is to be highly commended. I had hoped this would be the outcome, however since we are miles apart geographically at this point in time, it was worrisome to me.
That said - I'm now waiting for the check - and major Kudos to Tera Flex Plus (Murray, Utah).

[subsonic]

I always recommend that people use new master install kits when they do a regear. It amazes me that some people choose not to use them to save a few bucks.

[Carolyn]

I don't think *to save a few bucks* was the case here. I did not choose to re-use the bearings. I promise you, when spending the money to re-gear and add ARB lockers... I sure wouldn't have cheaped out on bearings. I was advised that they were fine... and they had chosen to re-use them. Had they decided not to re-use them... i would have been charged for new ones. So they wouldn't have been saving anything. Either way - I wasn't trying to save money, nor were they. In hind sight, new ones probably should have been used. OR correct protocol for tightening (not as much if new ones aren't used) followed.
Thanks for your input here though... always appreciated!