oh, how the time has flown...and i'm still waiting on parts
went back and forth a few times by email, sent them all the pictures about, serial number, told them i didn't know how old the fridge was but it was a mobicool model cf35dc. they sent me a parts breakdown that called out that model and i ordered the pc board and a display board since it was acting up also.
pricing wasn't bad. service and help sucked
both times i called it was well into the 30+ minute hold time, then they said the display board would ship right away but it would be about 10 days to build the pc board. two and a half weeks later, i got the display board (and it's wrong...it's for a fridge with a display, mine just has the leds that light up) and i still don't have the pc board. i called the other day and she told me it was backordered and then said "that happens". nice attitude. she said it was expected the 7th, so i asked "of this month?" hey, you never now...i ordered everything two months ago. she said yes, then that there was no guarantee.
i don't know that the pc board will be correct or fix the issue of freezing everything, i hope so, but if not, i'll be selling a freezer and buying a new arb or engel fridge. between dometics crap customer support and attitude, and the severe lack of places that can service it even though they are "dometic authorized service" men, i have learned my lesson.
thanks for letting me vent...