I ordered a brand new set of custom Alcan Springs for my tiny Toyota motorhome. I ordered the springs EXTRA heavy w/ a 2" lift to support the extra weight (1,000 lbs of extra add-ons/cargo).
When I received the Alcan springs, I installed them and the springs did not hold the motorhome up at all! I immediately sent the springs back and asked for them to be either refunded or fixed.
Alcan Spring refused to fix the problem (no refund, they wouldn't add leaves to make the springs hold my rig up, they wouldn't ship them back to me). I can understand no refund, but they won't even fix them like they are supposed to be! So now, Alcan Spring has all of my money ($680) and they also have my springs (I'm 1,000's of miles away from their factory, so I can't afford to pay for shipping a 3rd time to receive a bad set of springs back)!!!
They did all of this because I didn't call them. I just sent the springs back & emailed them 2 days after I received them (because they didn't work at all on my rig that they were "custom built" for). Seems excessive to not help a PAYING customer with a BRAND NEW product that doesn't work, regardless of a phone call 2 days later.
I just wanted to warn you all that ALCAN SPRING has BAD business practicies when it comes to customer service. They might deliver YOU a brand new product that does not work, and NEVER fix it for you. My opinion would change if they would offer to fix the brand new springs so they hold my motorhome up, but they won't!!!! Stay AWAY from ALCAN SPRING!!!!!