STAY AWAY from ALCAN SPRING!!!!!!!!

[alaskacreeker]

I ordered a brand new set of custom Alcan Springs for my tiny Toyota motorhome. I ordered the springs EXTRA heavy w/ a 2" lift to support the extra weight (1,000 lbs of extra add-ons/cargo).

When I received the Alcan springs, I installed them and the springs did not hold the motorhome up at all! I immediately sent the springs back and asked for them to be either refunded or fixed.

Alcan Spring refused to fix the problem (no refund, they wouldn't add leaves to make the springs hold my rig up, they wouldn't ship them back to me). I can understand no refund, but they won't even fix them like they are supposed to be! So now, Alcan Spring has all of my money ($680) and they also have my springs (I'm 1,000's of miles away from their factory, so I can't afford to pay for shipping a 3rd time to receive a bad set of springs back)!!!

They did all of this because I didn't call them. I just sent the springs back & emailed them 2 days after I received them (because they didn't work at all on my rig that they were "custom built" for). Seems excessive to not help a PAYING customer with a BRAND NEW product that doesn't work, regardless of a phone call 2 days later.

I just wanted to warn you all that ALCAN SPRING has BAD business practicies when it comes to customer service. They might deliver YOU a brand new product that does not work, and NEVER fix it for you. My opinion would change if they would offer to fix the brand new springs so they hold my motorhome up, but they won't!!!! Stay AWAY from ALCAN SPRING!!!!!

[ExpoMike]

Not defending Alcan Spring but you sent a product back without calling and getting an RMA number? These were also "custom built" for YOUR rig or did you just buy a set of "off the shelf" Extra HD springs? I assume you contacted them with the total weight of the vehicle and each of the axle loaded weight?

Seems a lot of the story is missing on your end and you want to blame them. I had a set of custom springs made by National Spring and supplied them with total, fully load weight, each loaded axle weight and ride height measurements. This was for my Dodge Ram. I couldn't buy anything off the shelf from any vendor BECAUSE I had a Four Wheel Camper on the back. This is very different than an unloaded truck that gets and occasional load. Your Toyota Camper rig is WAY different than any Toyota truck and hence, needed to have the spring built specifically for YOUR rig, not a generic rig.

I hope you can get things sorted out but I am thinking there is a lot more to this and some very critical info was never supplied to Alcan.

[TangoBlue]

I had custom springs built by ALCAN; they took detailed information and our dialog included some questions from them about my use and application. They sent me exactly what I needed and am very satisfied with their product and service. I have other friends who have ALCAN springs and have positive experiences dealing with them and their well-made springs.

I regret you had a bad experience, but if the web-site instructions are followed and speaking with one of their reps on the phone didn't get you the items you required, I'm surprised you had such bad luck.

[bob91yj]

It's been a few years, but only good experiences with Alcan on some custom springs for my YJ.

[adventureduo]

This does sound strange. Alcan has been around forever and has always done great work. This doesn't sound like them. I would definitely give them a call and get it sorted. They've always had a reputation for making quality springs that work well.

[HillbillyfromAL]

Pretty sure not calling them and just sending springs back was a bad move. What if they never received them, or since there was no RMA they are now on someones truck and give it a harsh ride. I'd suggest calling them back and ask for someone in upper management. Tell him that you understand your part in the mistake, but would like to resolve it at easily as possible. It might just turn out in your favor.

[AeroNautiCal]

Interesting first post!

Your rant and rage on a forum that you just joined, apparently for that express purpose, has all the appearance of being lacking in detail, irrational and incoherent.

By your own admission, you had not contacted the supplier before shipping the items back to them, and given your attitude and approach, you seem extremely difficult to deal with as a customer.

[ExpediT-100n]

I had custom springs built by ALCAN; they took detailed information and our dialog included some questions from them about my use and application. They sent me exactly what I needed and am very satisfied with their product and service. I have other friends who have ALCAN springs and have positive experiences dealing with them and their well-made springs.

x3 or whatever we are up to by now. I know that Alcan is very meticulous about getting the information about your vehicle and what you plan on using it for prior to making springs for any vehicle. They are not too far away from where I live and have an excellent reputation for a quality product. I know there are two sides to every story and I am seeing some holes in the information that you are providing. I would not hesitate to buy from them if I was looking for a set of springs to lift one of my rigs.

Kevin

[Regcabguy]

Alcan is the supplier of rear Dodge leafs for Don Thuren,a very reputable Dodge suspenson guy. A simple phone call would have been very helpful.

[HillbillyfromAL]

Oh I didn't see this was his first post. I take back everything I said in my earlier post. This is the kinda thing you post on a forum only after you've been on there for a while, lurking doesn't count. IMHO you are an idiot for making this your first thread, and in light of that combined with sending springs back before obtaining an RMA it seems that you need to live a little. This kind of behavior is the stuff that teenagers do when they don't get their way, run and cry about it to anyone who will listen. Trying to bad mouth a company in good standing is never a good idea, and I doubt that you've been trying to work with Alcan to resolve the issue at hand. Giving them adequate time to resolve the issue is the second step, politely informing them of their mistakes is the first. Hopefully one of their employees will get on here and shine some more light on this matter. Not that it will matter because the OP probably won't log in here again.