Hi all,
So I purchased a Tepui LoPro3 tent from Amazon (sold and shipped by Amazon so legit tent). If you go right now on their Amazon or their own website on Tepui.com you see them claiming the profile of the tent is 7" closed. One spec on amazon actually mentions its 9.25"closed.
Now I discovered this after contacting customer service regarding another issue with my cover not lasting. They informed me my ladder isn't supposed to be stowed on top of the tent because their design is to keep it off to meet their spec.
This is what they said:
"The LoPro is designed differently than our other softshell tents as it sits at a lower height (about 7 inches at its tallest point rather than 12"). This is achieved by detaching the ladder from the tent and not storing the ladder with the tent."
I decided to measure the tent without the ladder mounted and noticed it is at least 10.25inches without counting aluminum rails (this is at the highest point of the tent which is the ladder hinge without the ladder attached). See attached pic, which once again doesn't include the height of the aluminum rail.
I purchased this tent hoping to have a simple solution for camping that would not require additional gear in my 4runner (I need to stow ladder in the 4runner, my fault for not noticing) and to able to park in garages 84" and above. The height aspect is the only reason to purchase this tent over the competitors.
When I mentioned this discrepancy to their customer service they stated:
"Our website needs some adjusting. When I measured our display tent I got a max height of 9" at the highest point (not including the ladder) so your tent is in great condition. I'm going to make some changes on our website as such. "
Which is unfortunate because they lied again definitely not 9" at highest point. They're selectively using measurements vs actual height the tent adds with the tent+ unremovable ladder hinge+their own supplied aluminum rail.
Attached is my tents current measurement after compressing it as comfortably as possible, without the aluminum rails. At the highest point it isn't 7", 9", 9.25". It's already 10.25" not including the rails. Attached also is the specifications on their own website & Amazon page for the LoPro3.
The whole point of this tent is to be low profile. At 10.25" (actually 11.25" with rail) it definitely isn't what it claims to be. And I cannot take my stock 4runner in garages without risking it being hit.
Going to try to process return. But just posting this as my experience in spending $1600+ on this tent.
So I purchased a Tepui LoPro3 tent from Amazon (sold and shipped by Amazon so legit tent). If you go right now on their Amazon or their own website on Tepui.com you see them claiming the profile of the tent is 7" closed. One spec on amazon actually mentions its 9.25"closed.
Now I discovered this after contacting customer service regarding another issue with my cover not lasting. They informed me my ladder isn't supposed to be stowed on top of the tent because their design is to keep it off to meet their spec.
This is what they said:
"The LoPro is designed differently than our other softshell tents as it sits at a lower height (about 7 inches at its tallest point rather than 12"). This is achieved by detaching the ladder from the tent and not storing the ladder with the tent."
I decided to measure the tent without the ladder mounted and noticed it is at least 10.25inches without counting aluminum rails (this is at the highest point of the tent which is the ladder hinge without the ladder attached). See attached pic, which once again doesn't include the height of the aluminum rail.
I purchased this tent hoping to have a simple solution for camping that would not require additional gear in my 4runner (I need to stow ladder in the 4runner, my fault for not noticing) and to able to park in garages 84" and above. The height aspect is the only reason to purchase this tent over the competitors.
When I mentioned this discrepancy to their customer service they stated:
"Our website needs some adjusting. When I measured our display tent I got a max height of 9" at the highest point (not including the ladder) so your tent is in great condition. I'm going to make some changes on our website as such. "
Which is unfortunate because they lied again definitely not 9" at highest point. They're selectively using measurements vs actual height the tent adds with the tent+ unremovable ladder hinge+their own supplied aluminum rail.
Attached is my tents current measurement after compressing it as comfortably as possible, without the aluminum rails. At the highest point it isn't 7", 9", 9.25". It's already 10.25" not including the rails. Attached also is the specifications on their own website & Amazon page for the LoPro3.
The whole point of this tent is to be low profile. At 10.25" (actually 11.25" with rail) it definitely isn't what it claims to be. And I cannot take my stock 4runner in garages without risking it being hit.
Going to try to process return. But just posting this as my experience in spending $1600+ on this tent.