|Here are the nasty details:|
|6/12/2012 Initial query didn't get a response but I was a bit vague - fishing expedition on my part.|
| Are there ‘super singles' that meet my GVWR needs and are about the same diameter as the stock tires?|
If I need different wheels, because of the ease of field repair I'd prefer a split rim type wheel design.
|12/5/2012 Initially I received quick email responses about the details and what my options would be and had a quote within a day.|
|12/7/2012 Final details, Clearly I was a buyer.|
|12/12/2012 (or about) the actual order was placed by phone. For 6 x 19.5” wheel with specific inset/outset, match mounted 285/70R19.5 Michelin tires. Four front wheels, 2 rear. Fronts where to be used as spares front and rear. Expected delivery, 4 to 6 weeks. I expressed concern at the time that using fronts on the rears was way over the weight limit, but I was assure that this would be ok for short distances / slower speeds. I never did put the fronts on the rear.|
|12/30/12 my credit card was charged for $6,961.64, got me a bit worried but I'm a trusting fellow.|
|1/7-24/2013 several emails about progress, and questions about details.|
|2/5/2013 my first slightly panicky email: |
|“I'm really running in to a time crunch, my flatbed and camper will both be complete this week, and I'll need the wheels soon or I won't be able to drive to Denver to retrieve the camper”|
|2/11/2013 the many excuse started coming from Rickson.|
|2/13/2013 Emailed specific dates for trip to Denver. No delivery.|
|Late February traveled to Denver without the new wheels/tires|
|3/7/2013 “It has been over a month … what is the status of my order?”|
|3/22/2012 "What is happening with my order?|
I don't understand it has been months since the order and during the last month I've had a very difficult time getting any update.
I'm becoming very concerned. I'm leaving for 3 weeks to Mexico with the rig in late April so I'm looking at alternatives though I prefer the Rickson wheels but you're not leaving much choice."
"Please call or email me"
|﻿﻿3/24/2013 I started looking elsewhere getting quotes from Les Schwab. |
|Here is where it all goes WAY down hill|
|3/26/2013 in message to les Schwab “Well, now that I tell Rickson that I'm looking elsewhere they tell me they will ship next week. Has me worried they actually follow through.”|
|Rickson flat out Lied nothing shipped|
|Mid April I cancel my trip with Livingstone to Mexico, I processed a request through VISA for a credit, we continued to hope we could get wheels in time for Expo.|
|4/25/2013 I get a credit from visa for the full amount of the 12/30/12 charge.|
|About 4/27 (following many phone calls) I agree that if I could get the initial set of 4 by May 4, then go ahead and do it.|
|5/3/2013 Visa charge of $4,851.50 occurs|
|I get an email that the wheels will be shipped by Air Freight on Southwest, by May 4, Rickson will pay freight.|
|5/4/2013 email from Dan: "Their computer system|
was down and I waited for about 45 min. She said the only thing she could do to
get it out, short of me waiting any longer, was to ship freight collect because
w/o the computer there was no way to figure the charge and have me pay for it.
So let me know what it is and I'll either credit you back immediately or apply
it to the other 2 assemblies. "
|I have NEVER received the credit to this day, and I've asked for it MANY times.|
|Four wheels arrive in Spokane 1.5 hours after air freight closes, not open on Sunday. I picked them up Monday morning 5/6 at 6 am at the SW air freight. the shipping charges were $937.06 which I paid.|
|5/7/2013 emailed copy of Freight bill and asked for reimbursement to my credit card.|
|Went to Expo and spent an additional week in the desert Southwest. Very sad to not go to Baja.|
|6/18 emailed Rickson: "What is the status of the other 2 wheels and tires?|
This is again holding up my progress as I cannot complete my project until I have the 2 ‘spares' so I can mount them – besides needing actual spares.
Please account for the $937.06 see attached, on the charge for the other 2 wheels/tires."
|6/19 Reply from Dan "We're building the 2 additional wheels. I'll try and get these shipped out next week. Thanks and we will of course deduct the shipping charges. Thanks. "|
|6/25 requested warrantee info and emailed photos of Michelin tire that failed. no response, until just the other day. BUT no warrantee info.|
|Every other week from June 15 to Sept 15 I either called and left a message or emailed asking about the warrantee info and the other 2 wheels. No response, except 6/19.|
|On 9/20 I took the truck to the Ford dealer as there was a slight bump in the steering wheel and a quiet associated thump while driving that speed up with ground speed. I'd read a lot about the 'weak' unit bearings this was VERY early for them to fail. There are 8500 miles on it. I didn't even consider the wheels might have failed. During the dealers second test drive (I wasn't with them on the 2nd drive) the wheel fell off while they were turning around. see pictures. note there was NO weld on the rims and 90% of the weld remained on the 'hub'.|
|I emailed Dan that morning before noon, and said I needed an answer and solution by the following Tues night. and|
|within minutes of my email Dan replied: "I'll get right back to you on this and we'll get it straight."|
|We email back and forth a few times about alternatives, and him insisting that another set wouldn't fail. I emailed detailed photos of the failure and pointed out the other front wheel was welded poorly as well (I used to be a welder) He admitted that I should remove the other wheel as they were built at the same time. He thought the rears were fine as they are built much more strongly (and I agree) I noticed the welds on those were also not uniform. Interestingly, he never said that it has never happened before. BTW, he did make one final response at 11 PM on Tuesday, attempting to convince that they build great products. And provided me with 20" wheels as an alternative (but did NOT say at what price.)|
|Dan is a great salesman and a great liar. I'm sure that the vast majority of their wheels are fine - that was not my experience.|
|In the end with all the hassles, lack of credit for shipping, no spares, Ford dealer visit and charge, multiple lies, and a broken wheel. I was down to just one functional wheel and I don't trust it. I decided I wanted nothing but my money back.|
|Today 9/25 response from Dan included "I do again apologize for the poor customer service. We can certainly get you refunded"|
|Read the last paragraph from May 2007 Truck camper magazine http://www.truckcampermagazine.com/news/rickson-wheels-and-tires It turns out: old news is new news.|
|I'll post any updates.|
|NOW: looking for alternatives, but for the foreseeable future, the original factory Fords are back on.|