La Sportiva Great Customer Service

FJOE

Adventurer
#1
Just a plug for La Sportiva here-
I had a pair of Boulder X approach shoes, and they had a warranty issue, where two of the leather lace tabs broke prematurely. I suspect this is due to the shoes being in sotrage for a couple years and getting dry. The shoes maybe had 20 miles on them, and were barely worn in, otherwise. I contacted La Sportiva, and I got an RMA number so they could evaluate the shoes. They communicated with me through the entire process, even though I shipped them from overseas. They let me know that they would replace them, and even confirmed my shipping address because I was abroad. This all took place over the holidays, and apparently when they were doing inventory, and they let me know that there would be a delay.

I got the new shoes today, and the size was correct and they were packaged well. I would recommend La Sportiva in general. The product and the customer service are top notch.