While I would agree that the website could use a little refresh, I completely agree with Aaaslayer’s comments on working with Jay and Maggie. They have been tremendously responsive to me in the process and since with my questions and advice. Great example: my thermal pack was two inches too wide in the front too fasten correctly to the side wall. They got it revised within two weeks of sending the front piece back and PERSONALLY delivered it to us in Phoenix, taking time out of a personal outing to do so. As Aaaslayer said — top notch.
Communication with them is top notch, Maggie was on top of it and extremely helpful, but she just had a baby so that could explain why you're not getting fast responses. Try calling early morning instead of email right before they get to working and you'll likely be able to get someone on the line. Their builds are top notch and customer service is top notch.
Thanks @dstefan and @aaaslayer for the kind words! Maggie, the guys in the shop, and myself constantly strive to have the best communication/quality we can. We've had people order and know exactly what they want, almost needing nothing from us, and we've had people that ask tons of questions who want to get their camper extremely dialed. Since we build every camper one off, there will always be a feature that isn't advertised, though we strive to communicate and answer any and all questions.
Glad you had a better experience than me. Been dealing with this over 6 months now, it was that way from the beginning til now. Emails take 4+ days for them to answer, this was during the first month, last month and these last few weeks - ie the whole time. These last few weeks don't count in my book because of the baby, but my experience with them and communication have been difficult. Spending nearly 15k on something and waiting 4-5 days for a reply to my email, calling 3-4 times a day and not being able to reach Jay or anyone really. It's crazy I even kept my order but I didn't want to be put on a waitlist for something else.
I know these things are built for specific trucks, but it's not as complicated or custom as you make it. It's easy enough to get measurements for the most popular trucks available, such as Tacomas, Tundras, etc. Your powerwagon I understand will prob need to be dealt through email, but most of their business is for Long Bed Tacomas. At least have a chart with dimensions for that on the website.
I'm not hating on Ovrlnd, I spent around 15k on one, I'm just stating my experience.
Unfortunately @armoured doesn't feel that Maggie, my team, and I have adequately communicated our process, design, and features. We have spent several hours answering emails in a 55+ email thread answering any and all questions, chatted on the phone with them, and answered their questions in person during a shop tour, only to have our customer service originally described as "laughable" and now described as "difficult." These words hurt as they are based on one missed email and missing a few calls to which they didn't leave a voicemail. All I can say is that if you're a customer or are thinking about becoming one, I LOVE calls, and my wife, Maggie oddly enough LOVES emails. Sometimes we miss getting back to one as we are only human, but feel free to message us again as we do take pride in our work, crafting what we think are some of the best camper shells on the market!
Jay, Maggie, and the OVRLND crew